Return and Refund Policy

To make the process as smooth as possible, we have a few policies in place that you should keep in mind when ordering your flowers:

When delivering to a care facility for seniors, the flowers are left at the main desk for security and safety reasons.

We are unable to cancel an order if it’s ready or is on the truck to be delivered. 

You will be charged a cancellation fee if you cancel your order without giving a minimum of 24 hours notice prior to the delivery date. The cancellation fee will be 10% of the order amount. 

We require a recipient phone number as well as their first and last name, as we may need to call them for a number of reasons (to be allowed access to the building, to ask for directions if lost, to let them know we have flowers for them if they aren’t home, etc.). Please do not use your own number in place of theirs.

Deliveries outside the city limits will be subject to an additional delivery fee; you may be contacted for this fee if you selected "special free delivery" but are sending out of the city limits.

Any complaints of damage or suspected quality issues must be reported within 48 hours. Please email photos of the arrangement to wecare@chinookflorist.ca and call us to let us know about the issues. We do not replace flowers past 48 hours.

Email: wecare@chinookflorist.ca
Phone: 1-587-287-4322